Legal & Privacy
Our privacy policy, disclaimer, terms of use, AML/CTF statement and licence details.
Privacy Policy
Billing Proprietors Pty Ltd (ABN 12 669 689 767), trading as Billing & Co Estate Agents ("we"), is a Victorian residential real estate agency. This policy explains how we handle personal information, consistent with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
What we collect
Contact details (name, phone, email), property preferences and buyer criteria, enquiry and inspection details (including open-home sign-ins via kiosk or QR code), correspondence with us (including emails), records of calls with our team, and — where you deal with us as a vendor — property and sale details, including compliance and identity-verification information we're required to hold as a licensed agency. We may also compile publicly available information relevant to property services, such as council planning registers and probate notices.
AI assistance and call recording
Some calls to or from our agency may be handled by "Ava", our AI voice assistant, and calls may be recorded. Ava introduces herself as an AI assistant and lets you know when a call may be recorded. Call summaries and transcripts are stored in our customer system. We also use AI tools to help draft communications and summaries; AI-assisted material is sent subject to our internal review and approval controls.
Who we share it with
We use service providers to run our business, including the following, principally for the purposes described:
- Twilio (United States) — SMS and phone call delivery.
- Resend (United States) — email delivery.
- Retell (United States) — our AI voice assistant ("Ava") platform; call audio, recordings and transcripts are processed and stored on Retell's infrastructure.
- Anthropic (United States) — AI drafting, summarising and lead-scoring assistance.
- Google (United States) — Maps and address lookup, and Google Drive for storing property photos and documents linked from our system.
- Anywhere Auctions and REA Group / realestate.com.au (Australia) — property listing syndication to real estate portals; where you are a vendor, this includes your name, phone and email as the listing contact.
- Our database and hosting infrastructure (Supabase, Australia — Sydney region) and website hosting (Netlify).
Providers marked United States process data outside Australia; providers marked Australia keep data onshore. We also disclose personal information to third parties where necessary to facilitate a transaction — for example, to conveyancers, solicitors or other licensed real estate agents — or where required or authorised by law. We do not sell personal information, and we do not scrape social media or purchase people-data lists.
Why we collect it
To respond to enquiries, arrange inspections, appraise and market properties, keep you informed about properties and the market (only with your consent — you can opt out at any time), and meet our legal obligations as licensed estate agents, including trust accounting and anti-money-laundering record-keeping where applicable.
Marketing
Marketing emails include an unsubscribe link; marketing SMS accept STOP replies; you can also just tell us. Opting out stops all marketing while keeping any service communications you've asked for.
Access, correction and deletion
Email info@billingandco.com.au or call (03) 4714 0001 or 0478 243 470 to access, correct, or ask us to delete your personal information. We may need to verify your identity before acting on a request, and in some circumstances the law permits or requires us to refuse or limit a request — if so, we'll tell you why. We keep information for as long as needed for the purposes above and our legal record-keeping obligations (including minimum retention periods for trust, transaction and compliance records under the Estate Agents Act 1980 and AML/CTF laws), after which we take reasonable steps to delete or de-identify it.
Data security
We take reasonable steps to protect the personal information we hold from misuse, interference, loss, and unauthorised access, modification or disclosure.
Complaints
Contact us first on the details above so we can address your concern. If you feel it hasn't been resolved satisfactorily, you may complain to the Office of the Australian Information Commissioner (oaic.gov.au).
Changes to this policy
We may update this policy from time to time as our services or the law change. The current version is always the one published on this page, with the date shown below.
Disclaimer
The information contained on this website, including any property listings, descriptions, images, measurements, land sizes and pricing, is provided in good faith but is not guaranteed to be accurate, current, or complete. Images may be enhanced, edited or virtually styled for presentation purposes. Any price guidance is an estimate only and is not a valuation or a guarantee of a sale price. Prospective buyers, sellers, landlords and tenants should independently verify all information relevant to their decision, including through their own inspections, searches, and professional advice.
Nothing on this website constitutes legal, financial, or investment advice. We recommend seeking independent legal and financial advice before entering into any property transaction. To the maximum extent permitted by law, Billing & Co Estate Agents excludes liability for any loss or damage (including indirect or consequential loss) arising from reliance on information contained on this website. Nothing in this disclaimer excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded, including under the Australian Consumer Law.
Website Terms of Use
By using this website you agree to these terms. All content on this website — including text, branding, logos, photographs and design — is owned by or licensed to Billing Proprietors Pty Ltd and may not be reproduced, scraped, or used for commercial purposes without our prior written consent. You may view and print content for your own personal, non-commercial use.
You must not misuse this website — including by submitting false or misleading enquiries, interfering with its operation or security, or using automated tools to harvest content or data. Links to third-party websites are provided for convenience only; we don't control and aren't responsible for their content. We may change, suspend or withdraw any part of this website at any time without notice. The Disclaimer above forms part of these terms. These terms are governed by the laws of Victoria, Australia, and you submit to the non-exclusive jurisdiction of its courts.
AML/CTF Statement
Billing & Co Estate Agents (Billing Proprietors Pty Ltd) is a reporting entity regulated by AUSTRAC (the Australian Transaction Reports and Analysis Centre) from 1 July 2026, under the Anti-Money Laundering and Counter-Terrorism Financing (AML/CTF) regime as it applies to real estate agents. Our AUSTRAC Reference Number (AAN) is 242992805.
As part of our AML/CTF obligations, we are required to conduct customer due diligence on parties to certain real estate transactions. This means we may ask you to provide identification documents and, in some circumstances, information about the source of funds being used in a transaction. This is a standard regulatory requirement and helps protect the integrity of the property market for everyone involved. Where the law requires it, we may be unable to proceed with a transaction until these checks are complete.
Licences & Business Details
- Trading entity: Billing Proprietors Pty Ltd, trading as Billing & Co Estate Agents
- ABN: 12 669 689 767
- Real Estate Agent's Licence (Company): 095351L — Billing Proprietors Pty Ltd
- Real Estate Agent's Licence (Individual): 095321L — Manmeet Singh Billing